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Terms & Conditions
   
 

Website Terms and Conditions of Use: These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Pro Sano Medical Scheme (“Pro Sano”) website located at the domain name www.prosano.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. If the User does not wish to be bound by these Terms and Conditions, the User may not access, display, use, download, and/or otherwise copy or distribute Content obtained at the Website.

Updating of these Terms and Conditions: Pro Sano reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Pro Sano’s details: In accordance with the disclosure requirements of the Electronic Communications and Transactions Act (“ECTA”), Act No 25 of 2005, Pro Sano makes the following information available to consumers:

The supplier of healthcare benefits is Pro Sano Medical Scheme, trading as Pro Sano (hereinafter referred to as “Pro Sano”), a registered medical scheme duly registered in terms of the Medical Schemes Act 131 of 1998 (“the Act”) with registration number: A21/4/1404, with its physical address at Pro Sano Park, 2nd Floor West Wing, Carl Cronje Drive, Southgate, Tyger Waterfront, Bellville, telephone number 021 917 4440.
Pro Sano’s website is www.prosano.co.za and its email address is enquiries@prosano.co.za;
Goods and/or Services: Pro Sano offers a comprehensive range of affordable and accessible healthcare benefits in terms of the Act.
Terms and conditions of access: Goods and services offered through this website by Pro Sano are strictly on an “as is” basis. Warranties and representations are hereby expressly excluded. When you register onto this website, you will have to select a 4-digit personal identification number (“pin”). The pin that you select is your responsibility and Pro Sano suggests that you keep it in a safe place. As your member number and pin gives you access to secure and confidential information on the Website, it is important that you do not allow this information to fall into the hands of unauthorised persons.
Complaints and disputes: Users are invited to contact Pro Sano at 0860 109 558 or via email at enquiries@prosano.co.za in the vent of a complaint or dispute.
Copyright and Intellectual Property Rights: Pro Sano provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Pro Sano, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, belong to Pro Sano, its affiliates or subsidiary, or any third party owners of such rights (“the Owners”), and the Content protected by South African and International copyright laws. Pro Sano reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limited License to General Users:
Pro Sano grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.
This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Pro Sano.
The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant.
The User may not frame nor use framing technologies to enclose the Pro Sano Website or the Content nor any part thereof without the express written consent of Pro Sano.
Pro Sano and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.
Pro Sano and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate memberships, remove or edit content, or cancel applications for membership in their sole discretion.
Any unauthorised use terminates this license.
Limited License to Registered Users:
Pro Sano allows and processes the registration of certain corporate users (“the Registered User”) at the Website. If you believe that you are entitled to registration, please contact Pro Sano on 0860 109 559 or via email at enquiries@prosano.co.za.
Subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right is granted to Registered Users to access, display, use, download and otherwise copy the current and future Content for the purposes agreed to by the Registered User and Pro Sano in their respective agreements.
This Website and the Content may only be reproduced, duplicated, copied, resold, visited or otherwise exploited for the specific purposes set out in that agreement.
The license does not allow the Registered User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant.
The Registered User may not frame nor use framing technologies to enclose the Pro Sano Website or the Content nor any part thereof without the express written consent of Pro Sano.
Pro Sano and the Owners, their affiliates or subsidiary reserve the right in their sole discretion to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Any unauthorised use terminates this license.

Limitation of liability: Subject to section 43(5) and 43 (6) of ECTA, if applicable, and to the extent permitted by law, the Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors and Pro Sano, Owners, suppliers, employees, directors, partners, affiliates and agents shall not be liable for any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission. Pro Sano and the Owners make no warranty or representation as to the availability, accuracy or completeness of the Content, or any third-party content accessible via an Internet link. Neither Pro Sano nor any holding company, affiliate or subsidiary of Pro Sano or Owners, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Pro Sano is expressly advised thereof.

Privacy, access to and use of information: Pro Sano receives various types of information (“the Information”) from Users who access the Website, including personal information as detailed in the Promotion of Access to Information Act (“PAIA”), Act 2 of 2000, and as detailed in s 1 of ECTA (hereinafter referred to “Personal Information”). Pro Sano may electronically collect, store and use Personal Information, including name, contact details and email. Pro Sano voluntarily subscribes to s 51 of ECTA and endeavors to treat Personal Information received by Pro Sano accordingly. Whenever the User is of the opinion that Pro Sano fails to comply with s 51 of ECTA, User shall contact Pro Sano by sending an email to enquiries@prosano.co.za. Pro Sano will review the User’s representations made by email and, if within Pro Sano’s sole and absolute discretion advisable, take corrective action if any. Despite such undertaking, it is possible for Internet-based communications to be intercepted. Without the use of encryption, the Internet is not a secure medium and privacy cannot be ensured. Internet e-mail is vulnerable to interception and forging. Pro Sano and the Owners will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential or disclosed information that you make to the Owners and/or Pro Sano through the Internet, or that you expressly or implicitly authorise Pro Sano and the Owners to make, or for any errors or any changes made to any transmitted information. To ensure acquaintance with and awareness of the privacy measures and polices of Pro Sano, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms and Conditions:

Privacy: casual surfing: The User may visit the Website without providing any personal information. The User accordingly hereby grants express written permission for the Website servers in such instances collecting the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Pro Sano uses this information to determine use of the Website, and to improve Content thereon. Pro Sano assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Privacy: unsolicited information: If the User posts unsolicited content or other information (“the Information”) to the Website, and unless otherwise indicated, then the User grants to the Owners and to Pro Sano a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Information throughout the world in any media. The User grants to Pro Sano the right to use the name that the User submits in connection with such Information, if they choose. The User warrants that the User owns or otherwise controls all of the rights to the Information that the User posts; that the Information is accurate; that by the supply of the Information to Pro Sano, the User does not violate this Policy and does not infringe the rights of any person or entity; and that the User indemnifies Pro Sano for all claims resulting from the receipt by Pro Sano of the Information the User supplies to it. Pro Sano reserves the right but not the obligation to monitor and edit or remove any Information, where posted on to public pages. Pro Sano takes no responsibility, and assumes no liability for any Information posted by the User or any third party.

Privacy: solicited information the User give to Pro Sano: Pro Sano requires certain Personal Information necessary to process transactions if the User requires any of Pro Sano’s products or services. Pro Sano receives and stores all Information, including Personal Information which the User enters on the Website or gives to Pro Sano, in any other way. The User may choose not to provide certain Personal Information, but that may limit the services or products that the User may wish to obtain from this Pro Sano. Pro Sano provides its products and services in conjunction with its affiliates and subsidiaries. In this regard and unless specifically restricted by the User from the license below, the User hereby and when entering into the specific transactions in question expressly grants in writing to the Owners and Pro Sano a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Information throughout the world in any media for any purpose whatsoever. The User’s Information that is required by affiliates and subsidiaries to give effect to transactions that the User chooses to enter into is shared with those entities.

Privacy: promotional information: Pro Sano aspires to be the most reliable and caring provider of access to affordable healthcare benefits to its members, which necessitates Pro Sano providing information to the User regarding new services or special offers. In each instance, the User is provided an opportunity to opt-out of such information circulars. For more information, please call the Pro Sano Help Desk on 0860 109 559 or via email at enquiries@prosano.co.za.

Privacy: business transfers: Pro Sano may enter into business arrangements whereby its member base is one of the more valued assets. In such an event, member Information will be one of the transferable assets.

Privacy: lawful purposes: When Pro Sano is served with due legal process requiring the delivery of Personal Information, it has the legal duty to abide by that demand, and will do so. Pro Sano may also impart Personal Information if permitted or required to do so by law.

Privacy: surveys and statistical profiles: Pro Sano understands that efficiency and customer care translates to good service. Pro Sano may periodically conduct online customer care surveys to facilitate the updating of service standards. When it conducts a survey, Pro Sano will inform the User how the information gathered will be used, and will provide the User with the opportunity to opt-out from such surveys. Notwithstanding the foregoing, Pro Sano may chose to use Personal Information to compile profiles for statistical purposes and may chose to trade with such profiles and statistical data, as long as the profiles or statistical data cannot be linked to any specific data subject, including the User, by a third party.

Privacy: storage: Personal Information will be stored for as long as it is used and for a period of one year thereafter, together with a record of the Personal Information and the specific purposes it was collected for. Personal Information may be destroyed once it has become obsolete but may be kept by Pro Sano.

Privacy: interception: Subject to the Regulation of Interception of Communications Act (“RIC”), Act no 70 of 2002, the User agrees that Pro Sano may intercept, block, read, delete, disclose and use all communications sent or otherwise communicated to Pro Sano, its employees, directors and agents. The User agrees that his or her consent satisfies the requirements of ECTA and RIC for consent in “writing” as defined.

Choice of Law: This Website is controlled, operated and administered by Pro Sano from its offices as set out herein within the Republic of South Africa. Pro Sano makes no representation that the Content is appropriate or available for use in the locations or countries. Access to the Website from territories or countries where the Content is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the High Court of South Africa (Cape of Good Hope Provincial Division) in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between Pro Sano and the User with regard to the use of the Content and this Website.

Contact Details: In the event that you need to contact Pro Sano for purposes related to these Terms and Conditions, please use contact enquiries@prosano.co.za.

These terms and conditions were last updated on the 15th July 2008.

 

   
 
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